Contact us

Ask us a question

Check out our Frequently asked questions page to see if we can answer your query online to save you time.

For Home General Enquiries

Call: 0845 246 3564

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm on Sunday

 

For help with your online quote

Call: 0845 246 8703

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday


If you are an existing Direct Line customer

Call: 0845 246 8709

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday
 

Need to make a Home claim?

0845 246 8710

Need to make a Home Emergency claim?

0845 301 6239
 

Manage your Policy Online

Remember, you can manage an existing car insurance policy online with Policy & Quote Manager.


Landlord insurance

Get a landlord insurance quote - 0845 604 2294

General enquiries - 0845 303 1763

For help with your online quote - 0845 303 1756

If you are already a Direct Line for business customer - 0845 303 1760

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-4pm Sunday


Need to make a legal claim? Call our legal advice line:

Call: 0845 601 2945

Lines are open 24-hours a day, 365 days a year

Remember, if something that you are proposing to do may result in a claim, you must talk to us first. Potential claims must be notified to the Legal Helpline as soon as possible by telephone.


Travel policy enquiries:

Call: 0845 246 0489

Lines open: 8am-9pm Monday to Friday and 9am-5pm on Saturday & 10am-5pm Sunday

 

Upgrade your travel cover:

Call: 0845 246 0489

Lines open : 8am-9pm Monday to Friday and 9am-5pm on Saturday & 10am-5pm Sunday

Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

Complaints

Our promise to you is that we will always be fair and reasonable whenever you need the
protection of the policies and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise,
we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

If you wish to make a complaint please view our complaints procedure or you can call us on
the numbers listed below.