Home Insurance Claims

Out of hours call our 24-hour Emergency Helpline on:

0845 601 3004

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

How to make a Home Insurance Claim

• Ring us, we'll register your claim details, and talk you through the next steps.
• If you have been a victim of theft, vandalism or lost items outside of your home, we will require a crime or loss reference number.
• Please keep any damaged items for inspection. Evidence of ownership such as purchase receipts and photographs will also help us to deal with the claim.
• For small claims, it’s sometimes possible to deal with them over the telephone through our approved suppliers. If we are unable to do this, we may ask for estimates or quotations from you to support your claim.
• For larger claims, it’s likely we'll arrange for a claims adviser to come out and visit you as soon as possible. In the event that your home is so badly damaged that you need another place to stay, alternative accommodation costs can be covered under the buildings and contents section of your policy (limits apply).