Contact us

High call volumes

We are currently experiencing very high call volumes so you may find there is a long wait. To the right are some other options for common queries. We recommend you look at these first.

New customers:

Web chat is available during opening hours for questions about our car quote process.
 

 

Car Insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

Claim line open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

  • General enquiries - 0845 246 3761
  • Online quote help? - 0845 246 8701
  • Already a customer - Click here
  • Make a claim - Click here

Home Insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

Claim line open: 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

  • General enquiries - 0845 246 3564
  • Online quote help? - 0845 246 8703
  • Already a customer - 0845 246 8709
  • Make a claim - 0845 246 8710
  • Make a legal claim - 0845 601 2945
  • SELECT Premier - Click here
  • Home Response 24 - Click here

Pet Insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday.

  • General enquiries - 0845 246 8705
  • Make a claim - 0845 246 8712

Travel Insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm.

Claim line open: 9am-5pm Monday to Friday.

  • General enquiries - 0845 246 8704
  • Make a claim - 0845 246 8711
  • Travel 24-hour emergency helpline +44 1252 740 098

Breakdown Cover

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

  • General enquiries - 0845 246 8702
  • Already a customer - 0845 246 8708
  • Broken down? - UK 0800 590 590 / EUR +44(0) 113 390 5300
  • European Breakdown Cover - Click here

Van Insurance

Lines open 8am-9pm Monday to Friday, 9am-5pm Saturday and 10am-5pm Sunday.

  • General enquiries - 0845 301 2906

Life Insurance

For policies taken out before 6 July 2011 call:

  • General enquiries - 0845 246 8123
  • Over 50’s life cover - 0845 301 5715
  • Life and critical illness cover – 0845 246 8123
  • Lines open 9am-5pm Monday to Friday.

If you have a Direct Line Life Insurance policy, provided by Legal & General, call Legal & General’s dedicated claims team - 0800 137 101

  • If calling Legal & General from abroad: 0044 1273 824 665
  • Lines open 9am-5:30pm Monday to Friday.

Mortgages

Lines open 8am-9pm Monday to Friday, 9am-4pm Saturday.

Already a customer?

Completed your mortgage on, or before, the 31st of October 2004 - 0345 300 5295

Completed your mortgage on, or after, the 1st of November 2004 - 0345 300 1400

Manage existing policies and quotes online

You can now manage all your saved quotes and existing insurance policies online with Policy and Quote Manager.

You can also change existing details on your car insurance, and register a claim on car or home insurance policies.