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Ask us a question

If you have a question, why not check our frequently asked questions before calling?

Reprint motor certificate

The quickest way to request a reprint of your certificate is online.

Please see our frequently asked question 'Do I need my insurance certificate to tax my car?'
If you do simply click on the 'Request certificate' button, fill in your details and you should receive it within 5 working days.

You can also inform us of a change of surname online.

Manage your Policy Online

Remember, you can manage an existing car insurance policy online with Policy & Quote Manager.

Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.

Calls may be recorded.
 

For help with your online quote

Call: 0845 246 8701

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday
 

If you are already a Direct Line customer

Call: 0845 246 8706

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

 

Car Insurance general enquiries

Call: 0845 246 3761

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

 

Need to make a claim?

Call: 0845 246 8471

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 11am-5pm on Sunday

Out of hours call: 24-hour Accident Recovery Helpline

Call: 0800 269 015

Calls may be recorded.

Find out more.

Complaints

Our promise to you is that we will always be fair and reasonable whenever you need the
protection of the policies and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise,
we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

If you wish to make a complaint please view our complaints procedure.